Refund & cancellation

Refund & Cancellation Policy

Tylen Earl, doing business as Silver State BBQ Supply, Fernley, Nevada · Effective October 24, 2026

We plan every class around a set number of seats, birds and staff. Each class lists what's included and its price on the booking page. For the Nov 14 Thanksgiving BBQ Special, a seat is Hands-on Thanksgiving turkey class + feast: $184, or $349 for a couple (two people at one station). Here's how changes work:

When you cancel	What you get
7 or more days before class	Full refund
3–6 days before class	A credit toward a future class, or transfer your seat to a friend
Less than 72 hours before, or no-show	No refund, but you can still transfer your seat up to 24 hours before class

Seat transfers are free up to 24 hours before class. Just send us the new guest's name and email, and they sign the waiver before class.

Add-ons, if a class offers any, follow the same refund schedule as your class seat.

Weather. Classes are held indoors. If we cancel because conditions are unsafe (high wind, a red-flag fire warning, storms, or unsafe roads), you choose a full refund or a credit.

If we cancel or reschedule for any reason, you get a full refund (or a credit, if you'd rather). Refunds go back to your original card within 10 business days. Your bank may take a few extra days to post it.

If we change a class. If we make a significant change to a class, we'll tell you as soon as we know. That includes the Nevada Department of Agriculture not approving the hands-on portion, in which case the class runs as a live demo plus dinner. You can then:

• get a full refund if you ask within 3 days of our notice, or
• keep your seat and receive a 25% partial refund of what you paid (for the Thanksgiving BBQ Special, $46.00 per seat or $87.25 per couple booking).

If your class includes food to take home, we'll provide it only in a form the Department of Agriculture allows. If we can't provide it, we'll say so in our notice.

Feeling sick? For food safety, every guest answers a short health check on arrival. If you don't pass it, we can't let you participate, and you'll get a credit for a future class. Please stay home if you're ill and email us. The same credit applies.

Credits are good for 12 months from the date issued. The expiration date is printed plainly on every credit and its confirmation.

How to cancel or transfer: email [email protected] with your name and class date. The time we receive your email is the time we use for this policy.

Billing questions: please contact us first at [email protected] or (435) 503-2294. We'll make it right quickly. If you dispute a charge with your bank instead, we'll share your booking details, this policy and your signed waiver with the bank to respond. Refunds already given through a dispute aren't paid twice.